Overview
Mile Buy Club ("MBC," "we," "us") helps you discover trip ideas matched to your preferences. This Privacy Policy explains, in plain language, what information we collect, why we collect it, who helps us process it, and the choices you have. It applies to milebuyclub.com and the related product surfaces we operate. Mile Buy Club is operated from the United States.
This page describes our practices. It is a launch template and is not a claim of certification under any particular privacy law.
Information we collect
Depending on how you use Mile Buy Club, we may collect:
- Account and contact data — primarily your email address, and optionally a name, when you join the waitlist, create an account, or contact us.
- Travel preferences — details you provide so we can personalize recommendations, such as party size, budget, interests, travel dates, passport or home country, and home airport.
- Product activity — how you use the Service (for example saved trips, onboarding progress, groups you join, messages and votes in a trip group, price alerts you set, feedback, and similar in-product events).
- Guest-session data — a short-lived cookie that lets you use parts of the Service before you create an account.
- Technical data — standard log and device information such as IP address, browser type, approximate location derived from IP, and cookies or similar identifiers needed for sign-in, security, and basic analytics.
How we use information
We use the information above to:
- Create and maintain your account, guest session, or waitlist signup
- Generate AI-written trip recommendations ("decks") and related itinerary content matched to your preferences
- Power the Miles chat assistant and group trip-planning features
- Look up flight and hotel price information from third-party sources so we can show approximate trip costs
- Send transactional email (such as account or waitlist confirmation) and, if you opt in, FareWatch price alerts and other product updates you request
- Secure the product, prevent abuse, debug issues, and understand product usage
- Respond to support requests and communicate with you about the Service
AI processing of your preferences
To generate recommendations and chat responses, we send your preferences and prompts to third-party large-language-model (AI) providers. Recommendation and chat outputs are generated fresh for you and are not shared across other users. We do not use your data to make automated decisions that produce legal or similarly significant effects about you.
Service providers (subprocessors)
We use other companies to help run Mile Buy Club. They process data only as needed to provide their services to us. Categories of subprocessors include:
- AI / large-language-model providers — currently OpenAI, with Anthropic available as a fallback — to generate recommendation copy, destination content, and Miles chat responses from the preferences and prompts we send them.
- Web-data providers (such as Decodo, Bright Data, and Spider) — to retrieve third-party flight and hotel price information used in estimates. These providers receive the search parameters needed to fetch prices, not your account identity.
- Email provider (Resend) — for transactional email, price alerts, and digests.
- Hosting and infrastructure (Google Cloud) — for hosting and related infrastructure.
- Error monitoring (Sentry) — to capture crash and error diagnostics, which may include limited technical data such as IP address, so we can keep the Service reliable.
We do not sell your personal information.
Cookies and analytics
We use cookies and similar technologies that are necessary for authentication, security, guest sessions, and basic site operation. We may also use limited analytics to understand aggregate usage (for example, which pages load and whether core flows complete). You can control cookies through your browser settings; blocking required cookies may prevent sign-in or other features from working.
Retention
We keep account, preference, and activity data for as long as your account is active or as needed to provide the Service. Waitlist emails are kept until you ask us to remove them or we close that cohort. Support correspondence is kept as long as reasonably needed to resolve your request. Logs and technical data are typically retained for a shorter operational window unless we need them longer for security or legal reasons. When you request deletion, we delete or de-identify the personal data we control, except where we must retain limited records (for example, for fraud prevention or legal obligations).
Your rights and choices
Subject to applicable law and reasonable verification, you can ask us to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and associated personal data
- Export a copy of your data in a commonly used format where feasible
To make a request, email support@milebuyclub.com from the address associated with your account (or waitlist signup) and tell us what you need. For deletion requests, include "Delete my data" in the subject line. We may ask you to verify ownership of the email before acting.
You can unsubscribe from non-essential email using the link in any such message. We may still send transactional messages required to operate your account.
Children
Mile Buy Club is not directed to children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us at support@milebuyclub.com and we will take appropriate steps to delete it.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information (for example, encrypted transport, access controls, and hosted infrastructure). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Material changes may also be communicated by email or an in-product notice when appropriate. Continued use of Mile Buy Club after an update means you acknowledge the revised policy.
Contact
Questions about privacy or this policy: support@milebuyclub.com.
Related: our Terms of Service.